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Returns and Shipping

THANK YOU FOR CHOOSING E-ALCHEMY IN SUPPORT OF YOUR MIND, BODY & SOUL.

I AM A SMALL COMPANY THAT MAKES EVERYTHING IN SMALL BATCHES WITH LOVE & HEALING. I DO NOT ACCEPT RETURNS ON ANY PRODUCTS. ALL SALES ARE FINAL. I DO HOWEVER WANT YOU TO BE 100% SATISFIED WITH YOUR PURCHASE. IF FOR ANY REASON YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR ORDER DO NOT HESITATE TO CONTACT ME!

CANCELATION

You may cancel your order if your order has not been sent to the shipping department. You will receive a notice once your order has been shipped and is in transit. Once your order is packed up whether its still in our studio or on route, you cannot cancel. For approved cancellations, refunds will be issued minus shipping costs. Shipping is non refundable.

NO ORDERS WILL BE SHIPPED UNTIL PAYMENT IS RECEIVED IN FULL.

SHIPPING

Domestic

R99 for the first 5 kg. Delivery will take place via domestic courier services. We normally ship items within 4-7 days. I make everything by hand so if the item you ordered is out of stock it may take a few additional days to produce. We want to ensure the freshness and quality of every product that leaves our studio. We are not responsible for packages lost in transit. We are not responsible for packages mis-delivered due to wrong address being entered at

International

All orders will ship via FedEx Courier Services. International orders typically take about 7-10 days but can take up to 3-4 weeks. Please keep this in mind before ordering. Please also be aware of any fees associated with customs as we are not responsible for those fees. Any packages returned to us because customs fees were not paid can be re-shipped when they have been returned to our studio and we would kindly ask that you pay for shipping for their return. If not, refunds will be issued minus any shipping fees. Shipping is non-refundable. We are not responsible for packages lost in transit. We are not responsible for packages mis-delivered due to wrong address being given. You will be provided with a tracking number, when your parcel has been shipped.